TENDER BID FOR ATTESTATION SERVICES

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REQUEST FOR PROPOSAL

1. Introduction

With a view to short-list and select a reliable and experienced outsourcing agency to provide administrative support and facilities for attestation services at Embassy of India, Abu Dhabi and Consulate General of India, Dubai (hereinafter referred to as EOI and CGI), this RFP invites only Indian/ Indian origin companies with or without a local partner either of Indian/foreign origin to outsource attestation services currently rendered at EOI, Abu Dhabi and CGI, Dubai. The companies are required to have the following experience:
• Operating same or similar centers on behalf of a Diplomatic Mission/Post for at least one year;
• Having dealt with at least 300 applications per day on an annual-average basis, at least during one of those three years, with electronic data entry of these applications; and
• Following good industry practice in above intended facilities at their Centres in terms of office accommodation, applicants waiting area and other ancillary services to the applicants.

Based on average of the previous years, during 2012-2013 EOI and CGI are expected to receive approximately 35,000 & 85,000 documents for attestation respectively. EOI and CGI, however, offer no guarantee as to the number of services. The intended outsourcing agency (hereinafter referred to as IOA) is expected to collect/receive documents across counter for attestation from applicants in person, collate these applications/documents along with supporting documents of the applicants, scan the applications received on its behalf and subsequently return the attested documents to the applicants across counter within times specified by the EOI Abu Dhabi/CGI Dubai.

2. Request for Proposal

Bidders are invited to submit a priced proposal for providing facilities and administrative support to attestation services currently being rendered by EOI Abu Dhabi and CGI Dubai in accordance with this RFP.
• The proposal would be valid for a period of 3 months after the RFP closing date.
• The initial Contract with IOA will be signed for a period of three (3) years with review of operations after every year.
• The Service providers will be required to start full operations with effect from October 1, 2012.
• Operations can start only after EOI Abu Dhabi / CGI Dubai conveys its satisfaction with the arrangements made by the Service provider.
• Either party may terminate the contract by giving three
(3) months advance notice of being unable to carry on the services any longer. In such circumstances, the process of smooth takeover of services will deem to begin from the date of receipt of the notice by the other party or from the date as stated in the notice, whichever is later and the process of termination/smooth takeover will be completed in a reasonable period of time of not more than three (3) months.

2(A). Eligibility

Only Indian/ Indian origin companies with or without a local partner either of Indian/foreign origin are eligible to apply.

3. Clarification/Additional information required

i) Requests for further information must be made in writing and be sent to the contact person from EOI/CGI mentioned in this document;

ii) Only communications that are in writing from the authorized person in EOI/CGI Dubai may be considered as properly authorized expression;

iii) The EOI Abu Dhabi/CGI Dubai shall provide a copy of all questions and answers provided during the tendering process to all bidders. The source of question will not be divulged;

iv) Questions from bidders will be accepted until 28th June, 2012 , two working days before the Pre-bid conference. The pre-bid conference will be held 13 days before the RFP closing date.

v) Each bidder shall provide the name and contact details of an individual to act as a point of contact during the tender process. That person may be asked to clarify the bid to provide additional information during the evaluation process.

4. Proposed Programme for the RFP Process

Closure of bidders questions 28th June, 2012
Pre-bid Conference 2nd July, 2012
Deadline for submission of Proposals 15th July,2012 (till 1400 hrs)

5. Statement of Service Requirements

The Service Provider shall establish an Attestation Centre adhering to good industry practice standards in the UAE in terms of accommodation, Information Desk, waiting area, toilet facilities, signage, drinking water, customer services etc following a mutually agreed date of opening agreed with EOI Abu Dhabi/CGI Dubai respectively. EOI Abu Dhabi/CGI Dubai will enter into full consultation and planning with the Service Provider in such cases.

6. Scope of Work and Deliverables Required

a. The Service Provider shall ensure that the Attestation Centre is situated in a premise, within a radius of 5 Kms of the EOI Abu Dhabi/ CGI Dubai, easily accessible by public transport, including metro and with sufficient parking space. This condition for location of centre may be waived at the discretion of the EOI Abu Dhabi/CGI Dubai The Centre shall have sufficient space in terms of waiting area, application counters and processing area. These should include at least 06 working counters and 02 reserve counters in Dubai and 03 working counters and 01 reserve counter in Abu Dhabi, a separate Information Desk for enquiries, seating for 100 visitors in Dubai and 50 in Abu Dhabi, provision of drinking water, newspapers (10 copies) and magazines (10 copies), minimum 42” LED TV and washrooms. Centre will have appropriate signage in mutually agreed languages, facilities and conveniences for the applicants while endeavoring to minimize waiting time. The Centres shall be open from 09.00 am to 17.00 pm on all days excluding weekends and public holidays observed by EOI Abu Dhabi/ CGI Dubai. The timings and days of operation may be altered in future subject to the requirements of EOI Abu Dhabi/CGI Dubai.

b. The Service Provider shall be responsible for ensuring that wherever an application is made, the Service Provider should undertake all of the following functions for EOI Abu Dhabi/CGI Dubai:
i) The Service Provider will arrange to print, at its own cost application forms/formats/ booklets/ checklist/ FAQs- multilingual, namely English, Hindi and Malayalam. Templates for the same will be provided by EOI Abu Dhabi/ CGI Dubai.

ii) The Service Provider shall provide an Information Desk at the attestation hall for disbursement of relevant forms/formats and to provide guidance to service seekers in completion of forms and to provide factual information to the applicant.

iii) Accept documents for attestation across the counter with the charges specified by EOI Abu Dhabi/ CGI Dubai, Service Provider’s service fee (equal to the Contract Price) and supporting documents from applicants and return across the counter. Fee will be accepted in cash only.

iv) Accept such fees from the applicants at the rates approved by EOI Abu Dhabi and CGI Dubai and deposit the fees collected to EOI Abu Dhabi/CGI Dubai i.e., fees excluding the Service Provider’s service fee, in EOI Abu Dhabi/CGI Dubai’s bank account on the same day of receipt. Clear and transparent audit trails of fees taken will be supplied at the time the relevant applications are submitted in a format to be agreed between EOI Abu Dhabi/CGI Dubai and Service Provider. The service Provider shall provide a Bank Guarantee amounting to Dhs. 25,000/- (Dh. Twenty five thousand only) for the government funds held by it temporarily and for the safety of documents. In addition, a performance guarantee of Dhs 100,000 will be furnished by the IOA

v) EOI Abu Dhabi/CGI Dubai will not pay for the services rendered by the Service Provider. The Service Provider will charge fee per document, as approved by the EOI Abu Dhabi/CGI Dubai denominated in UAE Dirham. The fee per document should be quoted inclusive of any local taxes and VAT/service charge, if any currently applicable in the United Arab Emirates. This fee will remain fixed during the term of Contract and can be revised upwards during this period, rounded off to the next higher denomination, only if there is cumulative rise in the local cost of living as per UN CPI, rate of local taxes and/or VAT/service charge by more than 25%.

vi) The Service Provider’s Service Fee (SF) would not be changed on account of inflation, changes in number of documents received for attestation and fluctuations in rate of exchange. Any change is possible on account of changes in VAT/ local taxes to the tune exceeding 25%. The rounding off must be done in two halves, i.e less than half would be reduced to the previous lower denomination; and half and above would be rounded off to the next higher denomination taking in to account the practicability of implementation.

vii) Provide a bar-coded receipt to each applicant showing the service fee paid to the Service provider. A copy of the same bar coded receipt is also to be enclosed with the application.

viii) A copy of the bar coded receipt given to the applicant is also to be enclosed with the application.

ix) Scrutinize with regard to the genuineness of the collected documents and their pre-authentication by designated authorities
x) Handing over the completed document/s to applicants across counter within stipulated time and in an orderly fashion.

xi) Electronic data entry/scanning of the documents in a format prescribed by the EOI Abu Dhabi/CGI Dubai and transfer this data physically to EOI Abu Dhabi/CGI Dubai, the timings and manner of which will be determined by the EOI Abu Dhabi/CGI Dubai.

xii) Maintain proper records of every application received, cross referenced to individual fees taken on databases and systems, and in accordance with practices to be prescribed by the EOI Abu Dhabi/CGI Dubai.

xiii) Have in place an efficient system for scheduling appointments for applicants requiring an interview.

xiv) Have in place a reliable quality control system that maintains continuous surveillance on service standards.

xv) The Service Provider should have appropriate certification from a reputed agency of the country where the services are provided, wherever feasible.

xvi) Put in place a viable and effective security and vigilance system, including a CCTV system covering the entire area of operation, as well as the public waiting area. Recording of up to 30 days of the surveillance cameras will be made available on demand to the EOI Abu Dhabi/CGI Dubai

xvii) Operate a website containing full and detailed information on all services offered, fees charged, application formats, processes, requirements and other relevant information, and an e-mail and electronic display.

xviii) Put in place a system where emails queries/postal letters will be responded to within 16 working hours of the receipt.

xix) Issue news releases, notices and banners as and when required by EOI Abu Dhabi/CGI Dubai. No banner/announcements except for signage indicating facilities will be put up at the centre without prior approval from the EOI Abu Dhabi/CGI Dubai

xx) Carry out any other related activities as instructed by the EOI Abu Dhabi/ CGI Dubai.

(xxi) No value added service(s) may be introduced without prior written approval from the EOI Abu Dhabi/ CGI Dubai.

xxii) Have in place an adequate contingency plan, prior to operation of the agreement, to maintain an acceptable level of service if the operation of Application Centre is interrupted for any reason.

7. Facilities

The Service Provider shall be required to have the following facilities at the Attestation Centre:

(a) Effective systems and processes to recruit and train staff who can explain clearly and accurately the attestation process and the details of documents which must be submitted with the application. They should have working knowledge of English, Hindi and Arabic.

(b) An IT system which will allow the entire Service Provider’s Attestation services network access to any centrally based appointment system. The IT service provided must be in accordance with standards prescribed by an appropriate agency of the host country wherever possible or by India’s National Informatics Centre (NIC), as determined by the Mission.

(c) The ability to computerize operations related to data capture and scanning of the applications on behalf of EOI Abu Dhabi/CGI Dubai. The data captured should be easily retrievable by the administrators appointed by to the EOI Abu Dhabi/CGI Dubai

(d) The ability to computerise operations related to the accounting of fee collection.

(e) The ability to computerise operations related to the tracking of movement of documents from receipt to delivery.

(f) A security system for the control of access of applicants and safe custody of documents collected, including information held on IT systems.

(g) An effective quality control and feedback system.

(h) The Service Provider will maintain records and statistics in the format required by the EOI Abu Dhabi/CGI Dubai.

(i) The Service Provider will be allowed to charge Attestation Service Fee (SF), equal to the Contract Price, from all individuals who make an application for attestation. This SF will be collected by the Service Provider from applicants at the time of receiving the application and attestation fees (AF). Documents relating to collection of the service fee (receipt books etc.) will be properly maintained and made available for inspection by the designated officer of EOI Abu Dhabi/CGI Dubai or to any audit team designated by EOI Abu Dhabi/CGI Dubai.

(j) The Service provider may secure additional sources of revenue through advertising subject to prior approval in writing and agreement from the EOI Abu Dhabi/CGI Dubai and subject to the terms and conditions being in conformity with the local laws provided there is no conflict of interest. The decision of EOI Abu Dhabi/CGI Dubai will be final in this case.

(k) The service provider will ensure that turn-around time for applicants applying for attestation will not be more than 60 (sixty) minutes. Machine generated tickets should be given to the applicants on first-come-first-served basis.

(l) The Service provider may also introduce value-added services for the benefit of applicants and offer these services for a charge if there is no conflict of interest. Introduction of such value-added services is subject to the prior written approval of EOI Abu Dhabi/CGI Dubai and being in conformity with the local laws.

(m) The Service provider shall not receive any payments from EOI Abu Dhabi/CGI Dubai for setting up this centre, nor for providing services for attestation applicants. EOI Abu Dhabi/CGI Dubai shall entertain no claim for expenses or liability for loss of passports or documents. The Service provider shall indemnify EOI Abu Dhabi/CGI Dubai in the event of any claim made by any applicant and it shall be the Service provider’s responsibility to compensate applicants if such losses occur.

(n) The Service Provider will establish and operate a website on behalf of EOI Abu Dhabi/CGI Dubai which will contain all information relevant and useful to visa applicants. All information posted on the website will be agreed in advance with EOI Abu Dhabi/CGI Dubai.

(o) The Service Provider shall ensure complete confidentiality of the information provided by the applicants and will further ensure that it is used for no purpose other than processing for attestation. The service provider shall be liable to indemnify the applicant and EOI Abu Dhabi/CGI Dubai in the event of any leakage of such information and a consequential claim made by any applicant/applicants.

(p) The Service Provider will ensure a separate cabin at their centers away from public view for the authorized officials which will be have a landline phone, internet connection and a computer with printer.

(q) The Service Provider will effect and maintain adequate and operative insurance to cover its obligations, including centre and waiting applicants at their premises, under the Agreement, including those obligations which survive the expiration or termination of the Agreement/Contract. A copy of the insurance cover should be submitted to EOI Abu Dhabi/CGI Dubai.

(r) The Service Provider will not represent itself nor cause to represent and will ensure that its officials and sub-contractors do not represent or cause to represent themselves as an official or agency or organ of EOI Abu Dhabi/CGI Dubai or of the Government of India.

(s) The Service Provider should be prepared to pay such penalty for violating the term(s) and condition(s) of the Contract as may be determined by EOI Abu Dhabi/CGI in terms of the Contract.

(t) The Service Provider will not assign in whole or in part its rights or obligations under this Agreement without the prior written approval of EOI Abu Dhabi/CGI Dubai. The Service Provider will not consult with any other person or body for the purposes of entering into an arrangement which will require notation of the Agreement without first consulting EOI Abu Dhabi/CGI Dubai.

(u) The Service Provider should invite feedback from the applicants and/or conduct a survey, once every month to evaluate the quality of services rendered when returning the documents using an objective feedback form. The feedback should be constantly monitored and measures taken to overcome shortcomings pointed out. A summary of the feedback should be sent to EOI Abu Dhabi/CGI Dubai on a monthly basis and any serious complaints should be brought to the notice of EOI Abu Dhabi/CGI Dubai immediately.

8. Service Standards

i) The Service Provider shall ensure a high level of service standard with regard to the facilities and amenities in the India Attestation Centre (IAC), efficient processing of cases so that waiting time is minimal and customer satisfaction is high.

ii) There will be a provision for review one year after commencement of full operations in terms of service standards and thereafter at the end of every subsequent year.

iii) The Service Provider should ensure that the staff of the IAC be courteous and helpful and should not indulge in arguments or use of inappropriate language. The Service Provider should ensure strict discipline, punctuality and decorum of office amongst the staff of the centre.

9. Responsibility and Indemnity

(i) IOA will be fully responsible for the agreed services, all documentation, Service charges received, including the safe keeping of such documentation/fees from the point of collection until delivered to the applicant or deposited in the Embassy/Consulates’ designated bank account in accordance with the Schedule and while it is in transit back to the applicant or their authorized representative/agent.
(ii) IOA will indemnify either directly to applicant or through EOI Abu Dhabi/CGI any liability incurred by EOI Abu Dhabi/CGI Dubai towards loss/damage to the property of arising from any unlawful, negligent or willful act or omission by IOA, its officers, employees agents or subcontractors in connection with this agreement. IOA liability to indemnify EOI Abu Dhabi/CGI Dubai will be reduced proportionately to the extent that any negligent act or omission of EOI/CGI its officers, employees, agents or sub contractors contributed to the relevant liability loss or damage.
10. Guide to Bidders

i) It is essential that other criteria such as organization profile, experience, method statement and standards are also met. The bidding company and its sister company or subsidiary should not bid separately in the same bid. A certificate to this effect should be given by the bidding company at the time of bidding.

ii) EOI Abu Dhabi/CGI Dubai will take all reasonable steps to maintain the confidentiality of any of the bidders’ information, which is clearly marked ‘confidential’. However, EOI Abu Dhabi/CGI Dubai is subject to the Right to Information Act 2005 of Government of India and it may be required to release information supplied in this RFP in accordance with that Act.

iii) The information in this RFP, or otherwise supplied by EOI Abu Dhabi/CGI Dubai or any of its representatives, is to be kept confidential except to the extent already publicly available or authorized by EOI Abu Dhabi/CGI Dubai. In case of any damage either direct or indirect including any legal action filed by any individual, in respect of the RFP the vendor shall be solely responsible and the EOI Abu Dhabi/CGI Dubai will not be liable.

iv) The bidders shall not at any time make any public statements in relation to this RFP or any proposal without obtaining prior written approval from EOI Abu Dhabi/CGI Dubai’s contact person. All material supplied to EOI Abu Dhabi/CGI Dubai in relation to the bidder’s proposal becomes EOI Abu Dhabi/CGI Dubai’s property and may not be returned to the bidder, unless requested in writing beforehand or agreed to by EOI Abu Dhabi/CGI Dubai.

v) The bidders should note that in the event of Contract having been awarded, the Service Provider will not assign in whole or in part its rights or obligations without the prior approval of EOI Abu Dhabi/CGI Dubai.

vi) EOI Abu Dhabi/CGI Dubai will not be liable to contract and tort (including negligence), equity or any other cause of action for any direct or indirect damage, loss or cost(including legal and lawyer/client costs) to the bidders or other persons in respect of this RFP.

vii) This RFP will be governed by the law currently in force in India. The concerned party/parties shall submit to the exclusive jurisdiction of the Indian courts any dispute or difference of any kind that may arise concerning this RFP or any related contract.

viii) In submitting a proposal to EOI Abu Dhabi/CGI Dubai, the bidder will be deemed to have understood this RFP, obtained all requisite information and verified the correctness of any information to be relied upon, as may be necessary to prepare the proposal and for any subsequent negotiations with EOI Abu Dhabi/CGI Dubai.

ix) In submitting a proposal to EOI Abu Dhabi/CGI Dubai, the bidder will be deemed to be fully informed and to have accepted the terms and conditions outlined in this request for proposals.

x) The cost of preparing and submitting the proposal shall be borne by the bidders.

xi) EOI Abu Dhabi/CGI Dubai shall arrange a pre-bid conference for bidders about the project under consideration, about 13 days prior to the last date for submission of bids.

xii) EOI Abu Dhabi/CGI Dubai reserves the right to accept or reject any or all Proposal(s) and to annul the proposal process at any time, thereby rejecting all proposals, prior to any Contract being awarded.

11. Response to the RFP

a) Contract Price

i. The EOI Abu Dhabi/CGI Dubai will not pay for the services rendered by the Service Provider. The Service Provider will charge fee, per application for attestation, denominated in UAE Dirham. The fee per attestation should be quoted inclusive of any local taxes and VAT/service charge currently applicable in the United Arab Emirates. Any changes to the Attestation Service Fee(SF) would be in accordance with paragraph 6(b)(vi) ibid. For any increase under this clause, the Service Provider should make a formal request in writing to EOI Abu Dhabi/CGI Dubai with supporting documents.

ii. The applicable law in respect of the RFP is Indian laws and the contract is subject to Indian Courts’ jurisdiction.

b) Organisation Profile:

Please provide an organization profile as also the following information:

i. Full Legal name ;

ii. Complete address, including registered office of company both in India and locally;

iii. Contact person;

iv.Telephone, facsimile and email contact details and website address(es);

v. Summary of locations and number of staff in UAE and any other neighbouring country(ies);

vi. Summary of services provided in UAE and any other neighbouring country(ies);

vii. Number of years that the organization has been providing outsourcing services;

viii. Company ownership, structure and location of ultimate Holding Company and trade license

ix) Company Head office location, and branch office locations;

x) The Bidding company should be free from any legal, administrative cases and cases related to human trafficking, Hawala etc. The bidding Company should be free from any anti-India activities. If it was found at a later stage that such information was hidden from the Mission, the bidding company would become ineligible to take part in the process. If during the contract period such information came to light, the contract would be liable to be terminated immediately and all costs on such a termination should be borne by the Company

c) References

Provide information on work that has been undertaken for similar sized organizations. At least three referees are required. The bidders must provide the following information:
i. The name, business and location of the organization;
ii. The name and contact phone number of a referee at the organization;

iii. Date on which the work was undertaken and the length of time involved;

iv. Brief description of the products or services provided;

v. Website address of any website currently operating for that service.

The referees may be advised that EOI Abu Dhabi/CGI Dubai or the Ministry of External Affairs, New Delhi may contact them. A latest certificate in original from the foreign Mission(s) concerned regarding outsourcing services and length of service should be provided at the time of bidding.

d) Method Statement

The purpose of the Method Statement is to enable EOI Abu Dhabi/CGI Dubai to evaluate bidder’s understanding of EOI Abu Dhabi/CGI Dubai’s requirements and the quality of bidder’s proposals for meeting them. Bidder’s method statement should describe clearly how he/she will provide each of the main requirements indicated in the Statement of Service Requirements. Explanation may be given under the following headings and order. Particular questions to be addressed in bidder’s response are given below:

e) Professional Plan

1 Describe organisation’s experience in the areas relating to this Proposal. This must be substantiated adequately by supporting documents and presentation by the bidder.

2 Describe capacity for flexibility in service provision – e.g. a sudden increase in demand.

3 Describe proposals for monitoring and evaluating service usage.

4 Describe proposals for innovative web-site design and online development.

5 Describe proposals for managing risks and contingencies.

f) Resource Plan

1. Give details of the resources expected to be used to service the Contract, including the number of staff expected to be employed for providing the service. Also include an organisational chart indicating responsibilities and reporting lines in respect of this proposal.

2. Indicate in each case whether the Staff is expected to be drawn from within service providers’ organisation or to be newly recruited and where staff will not be employed full time on this Contract.

3. Explain plan for the training of Staff to be employed on the Contract.

4. Please give names and position held of Key Staff who will be responsible for the management of the contract.

5. Please provide curriculum vitae for each member of Key Staff.

6. The detailed sub-contract plan, if any.

g) Quality Plan

The Service Provider should give details as to how it will ensure that a high quality Service is maintained and that any performance targets mentioned in the Statement of Service Requirements will be met in respect of the following
1. the monitoring and reporting on the quality of the Services delivered including the performance checks that it will perform, their frequency and scope, and who will perform them.
2. the proposed contract management and supervisory systems.
3. the proposed customer liaison arrangements including procedures for dealing with complaints and problems.
4. The Service Provider should have a system of feedback proforma to be filled by the applicants at the time of receiving the documents for attestation. The comments both appreciation and criticism should be closely watched and appropriate steps taken as necessary. A monthly report to EOI Abu Dhabi/CGI Dubai should be sent regularly. Any serious complaints should be brought to the notice of EOI Abu Dhabi/CGI Dubai immediately for further instructions from EOI Abu Dhabi/CGI Dubai.

h. Additional Information

The bidding Company should give any additional information that it thinks would be useful in support of its proposal, including any additional facilities not included in the Statement of Service Requirements that will make the Service more customer-friendly

12. Submission Requirements:

I) The bidders should submit “two envelope” bids – technical and financial separately. The technical bid should contain all the information sought as per the preceding paragraphs of this RFP. In order to qualify technically, a bidder must fulfill all the following requirements:-
(a) A confirmation to comply fully and without any reserve with the scope of work and deliverables included in this RFP.
(b) The bidder must have experience of operating a Centre for Attestation Services on behalf of a Diplomatic Mission or Missions for at least one year; dealing with at least 300 (Three hundred) applications per day on an annual-average basis, with electronic data entry.
(c) The bidder must confirm his willingness to provide facilities of good industry practice standards of applicants seeking attestation services.

II) (a) In the first stage only the technical bids, in presence of the bidding companies on the appointed date and time, will be opened and examined as per the above criteria and only the bidders fulfilling all of the three criteria mentioned at (a), (b) and (c) above will be selected for opening the financial bids. Any remaining bids will not be processed further. Financial bids of companies which qualify on the basis of technical evaluation will be opened in the next stage and the Contract Price shall be the criterion for selecting the successful Service Provider.
(b)There will be a minimum gap of three to five working days for consideration of the technical bids by the Mission and the companies selected will be called to be present on the date and time fixed by the Mission and the financial bids will be opened in their presence. Contract Price shall be the criterion for selecting the successful Service Provider which will be announced at the meeting.
III) (i) The proposal should be addressed by name to Mr. M.P. Singh, Consul (Labour & HOC), Consulate General of India, Post Box No. 737, Dubai, UAE, and sent so as to reach by before the due date. RFP must be submitted in a secure package containing:

a. A signed original
b. Four copies of the original proposal.
c. A CD copy of the proposal in Microsoft Word

ii. Faxed or e-mailed proposals will not be accepted. The envelopes should be superscribed ‘Outsourcing Agreement – Administrative Support for Attestation Services’.
iii. The proposal must contain the information required by the RFP, as sought in Paragraph- 10 above along with the RFP Form duly completed and signed by the authorized representative of the bidder.
iv. The original must be signed by an authorized representative of the bidder. This copy is deemed to be the master copy.
v. The proposal must be received by 1400 hours on 15th July,2012 The Technical bids will be opened in the presence of the bidders or their authorised representative (limited to one person only) at the premises of the Consulate General of India, Dubai at 1500 hours on the same day i.e. 15th July,2012. The process of awarding of Contract will be as explained in para 12 (II)

vi. The receipt of the proposal will be duly acknowledged as and when received.

vii. The EOI Abu Dhabi/CGI Dubai may accept or reject any proposals submitted late for consideration.

viii. The name, title, profile, address, phone and fax numbers, website and email address of the bidder in respect of this RFP must be provided to EOI Abu Dhabi/ CGI Dubai in the proposal. This must be sent to the Mission immediately for pre-verification of antecedents.

ix. The EOI Abu Dhabi/CGI Dubai reserves the right to negotiate without restriction with bidders after the close of proposals on any matter contained in the proposal, without disclosing this to any other person.

x. The bidder’s proposal will constitute an offer to develop a contract based on the terms and conditions stated in this RFP. The proposal may form part of the final contractual documentation, if the bidder is invited by EOI Abu Dhabi/CGI Dubai to enter into a contract. The contract will also include provisions for the Service Provider to adhere to all local laws applicable to the operation of the outsourcing centre, including on employment of staff, banking operations, environment, safety, insurance, privacy and payment of local taxes etc. Matters regarding dispute resolution between the Service Provider and EOI Abu Dhabi/CGI Dubai will be under the jurisdiction of Indian Courts. The contract will also include provisions of Force Majeure, termination of contract, consequences of termination and re-tendering after termination of contract.

IV) RFP Form to be sent to :

Mr. M.P.Singh,
Consul (Labour & HOC),
Consulate General of India, Dubai
P.O. Box No. 737,
Dubai, UAE

The bidder’s response is submitted with this RFP Form and it is confirmed that he has read, understood and complied with all the conditions as indicated in the RFP document. It is acknowledged that the proposal remains open for three months
following the Closing Date of the RFP.
Bidder ________
Date ________
Signature(s) ________
In the capacity of ________

Witness(es): ______

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